Refund policy
Return & Refund Policy
At Evince Labs, we care deeply about your satisfaction and confidence in every product you receive. Our team takes great care in preparing and inspecting every order before it leaves our facility.
However, due to the nature of our products (cosmetics and personal care), we have specific guidelines for returns and refunds:
Return & Refund Conditions
We only accept returns or issue refunds in the following cases:
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You received the wrong product
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The product arrived damaged during delivery by the courier
If either of these applies to your order, please reach out to us within 48 hours of receiving the item.
How to Report a Problem
If your order qualifies for a return or refund, please contact us via:
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Email: info@evincelaboratories.com
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Instagram / Facebook: @evincelabs
When contacting us, please include:
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Your order number
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A clear photo of the item (and packaging, if damaged)
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A brief description of the issue
Refund Process
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Once your case is reviewed and approved, we’ll arrange either a replacement or refund.
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Refunds (if applicable) will be issued to your original payment method within 7–14 business days.
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In some cases, you may be required to return the incorrect or damaged product before receiving a replacement or refund.